Refund policy

Return & Refund Policy

At KaleenKari, we value your satisfaction and aim to provide you with the best quality rugs. Please review our return policy carefully before making a purchase.

Return Eligibility

  • Returns are eligible within 7 days from the delivery date.

  • The product must be in the same quality with no damages and in its original packaging.

  • Stained or used products will not be accepted for return.

  • Returns are only applicable if the design is different from what was ordered, or if the product is damaged on our end.

  • In case a wrong or defective product is delivered, it must be reported within 2 days of delivery.

  • In case of excessive shedding, the issue must be reported within 30 days of delivery.

Return Process

  • To initiate a return, please email us at info.kaleenkari@gmail.com within the return period.

  • Include your name, address, order number, and relevant details in the email.

  • Returns requested after the specified timelines will not be accepted.

Return Conditions

  • The product must be in unchanged condition with all labels intact.

  • We do not provide packaging for returns — customers are responsible for securely packing the rug to avoid damage during transport.

  • Custom-made rugs cannot be returned.

Return Approval & Replacement

  • Returned products will be examined to assess their condition.

  • If no defects are found, a replacement may be offered.

  • If the product shows signs of mishandling or damage caused by the customer, no refund will be issued, and the customer will be held responsible.

Exclusions

  • Minor color differences between the product received and images displayed on our website are not considered valid grounds for a return or refund.

  • Products purchased during a sale or promotion cannot be returned or refunded.

Return Cost

  • The buyer bears the transportation cost for all returns.

  • For cases of wrong, defective products, or excessive shedding reported within the specified time frame, the buyer remains responsible for the return delivery cost.

Non-Refundable Advance Payments

  • For orders paid in advance, such as Cash on Delivery with an advance payment, the advance payment is non-refundable.

  • This policy is necessary due to the custom nature of our rugs and the production costs involved.

Post Refund Approval

  • Upon refund approval, we will provide a return slip with the shipping address to be attached to the package.

  • Refunds will be processed within 3–4 business days after the returned product has been examined and approved.